Privacy Policy
A legal disclaimer
At LuxCleanUK, we aim to provide reliable, high-quality cleaning services. However, the information and services offered on this website are provided on an “as available” basis. While we work hard to ensure accuracy, we make no guarantees, representations, or warranties express or implied regarding the completeness, reliability, or suitability of any content displayed on this website or provided during communication.
Service Limitations
LuxCleanUK is not liable for:
• Pre-existing damage, wear, or defects within the property or on any items cleaned.
• Damage resulting from unstable, faulty, or improperly installed fixtures, appliances, or furniture.
• Issues arising from incorrect or incomplete information provided by the customer.
• Health reactions to cleaning products unless allergies or sensitivities are disclosed in writing prior to service.
Customer Responsibility
Customers are advised to:
• Secure all valuables before the start of any cleaning service.
• Provide accurate and complete information regarding the property and cleaning needs.
LuxCleanUK is not responsible for lost or misplaced items unless caused by proven negligence by our staff.
Agreement to Terms
By using this website or booking a service, you acknowledge and agree to our terms, policies, and service limitations, including payment, cancellation rules, and cleaning scope.
LuxCleanUK reserves the right to update or modify this disclaimer at any time without prior notice.
Privacy Policy
Last Updated: 11/12/2025
At LuxCleanUK, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and applicable data protection laws.
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1. Information We Collect
1.1 Personal Information
We may collect the following information when you contact us, make a booking, or use our services:
• Full name
• Address
• Email address
• Telephone number
• Booking details
• Payment information (processed securely; LuxCleanUK does not store card details)
1.2 Service-Related Information
• Property access details
• Notes and instructions for cleaning
• Information relating to customer preferences or special requests
1.3 Technical & Website Information
Our website may automatically collect:
• IP address
• Browser type & device information
• Pages visited and time spent on our website
• Cookies and tracking data (see Section 5)
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2. How We Use Your Information
We process your personal data to:
• Deliver and manage cleaning services
• Process bookings and payments
• Communicate regarding appointments and updates
• Handle enquiries and provide customer support
• Improve our services and website
• Comply with legal and regulatory obligations
• Send marketing updates (only if you provide explicit consent)
Legal Basis for Processing:
Under UK GDPR, we process your data based on:
• Contractual necessity (to fulfil your booking)
• Legitimate interests (to improve services and prevent fraud)
• Legal obligation
• Consent (for marketing)
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3. How We Share Your Information
We may share your information with:
• Trusted LuxCleanUK staff who require it to carry out services
• Third-party payment providers (secure and GDPR compliant)
• IT, website, and booking system providers
• Legal authorities if required by law
LuxCleanUK never sells your personal data to third parties.
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4. Data Security
We use appropriate technical and organisational measures to protect your information against:
• Unauthorised access
• Loss or damage
• Misuse or disclosure
Only authorised staff and service providers have access to your data.
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5. Cookies & Tracking Technologies
Our website uses cookies to:
• Provide essential website functions
• Analyse site performance and usage
• Improve user experience
You can disable cookies at any time through your browser settings.
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6. Your Rights Under UK GDPR
You have the right to:
• Access your personal data
• Request correction of inaccurate information
• Request erasure of your data (“right to be forgotten”)
• Restrict processing in certain circumstances
• Object to processing based on legitimate interests
• Withdraw consent for marketing at any time
• Request a copy of your data in a portable format
To exercise your rights, contact us at:
📧 [Insert email]
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7. Data Retention
We retain your data only for as long as necessary to:
• Provide cleaning services
• Maintain business and financial records
• Comply with legal requirements
After this period, your information will be securely deleted.
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8. Third-Party Links
Our website may include links to external sites. LuxCleanUK is not responsible for the content, privacy practices, or policies of such websites. We recommend reviewing their privacy policies before providing personal information.
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9. Updates to This Privacy Policy
LuxCleanUK may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our website or services indicates acceptance of these changes.
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10. Contact Information
If you have questions about this Privacy Policy or how your data is handled, please contact us:
📞 07783589043